Key Performance Indicators (KPI)

This course provides a comprehensive understanding of KPIs, their importance, and their application in measuring and improving performance within organizations. Trainees will learn how to identify, define, track, and analyze KPIs to drive strategic decision-making and continuous improvement.

  1. KPIs definition and cycle.
  2. KPIs and their role in performance measurement
  3. Differentiating between leading and lagging indicators
  4. Linking KPIs to organizational goals and strategies
  5. Types of KPIs
  6. Characteristics of Effective KPIs
  7. Defining and Designing KPIs
  8. Setting, Selecting, and Prioritizing KPIs
  9. Continuous Improvement through KPIs
  10. KPI Challenges and Best Practices