Customer Experience Services

Customer Experience Services

Companies that believe in building long-term connections with their customers are rewarded with long-term client loyalty.

One negative customer experience can wreak havoc on a company, which can be reflected on customer retention, loyalty and the company’s overall reputation. The secret to customer loyalty, goodwill, high net worth and financial stability is putting clients and customers first. iValue can help achieve that. Understanding customer persona, wants, desires, needs, preferences and fulfilling them is one approach. Another approach is analysing consumer behaviour that helps companies provide a better customer experience. Training employees that deal directly with customers is yet another vital component, as properly engaging with customers is at the forefront of all kinds of customer experience and can make or break the bond that the company intends to establish and maintain with said customer.

With the digital transformation hovering above us, customer experience (CX) plays an important role. iValue believes in a customer centric approach by offering the following:

  • Examination of the entire business eco-system
  • A comprehensive plan and strategy to improve current customer experience
  • A map that helps clients depreciate and detect the customer pain points
  • Assistance in enhancing the consumer experience

Explore our services

Digital Transformation and Technology Services

Digital Transformation

We aim to help organizations achieve success by designing our consulting services to apply digital technologies to create new business models. In order to solve business weaknesses, improve efficiencies, and deliver a more personalized customer experience with our experts, the tools and technology used to align digital transformation practices with the organization’s strategic growth goals and objectives.

Data Strategy and Management

Data strategy helps identify the best tools that meet business needs and support both IT teams and business users. Data management protects your organization and its employees from data losses, thefts, and breaches with authentication and encryption tools. Strong data security ensures that vital company information is backed up and retrievable should the primary source become unavailable.

 

Cybersecurity Services

Safety and security are at the core of any business’s longevity in our modern world. Companies do not have the luxury to skip this vital and crucial part, as their data, information, employees, teams, operations, processes and everything that the company is comprised of cannot be compromised.

Having this information get in the wrong hands have adverse effects that can be easily avoided by having a robust security system in place. iValue helps clients get on the right track, by identifying risks and issues that they could be facing, whether it is now, or at some point in the future.

The first step is providing an overall look at how security processes are being handled, the potential dangers and risks that can harm the client’s business, and then extract various solutions provided by iValue knowledgeable team of experts that can be adopted in business models.

 

Why iValue Digital Transformation and Technology Services? 

  • Our team has Local, Regional and Global experience.
  • We have experts in Digital Transformation, Data Management and Cybersecurity.
  • We have a full knowledge of the regulatory requirements.
  • We have experts in developing advanced technical projects for government agencies.
  • We have a clear understanding of the challenges and risks that exist and how to mitigate.
  • Experts in AGILE business methodologies
  • We have the ability to meet business and technical needs with flexibly.
  • We worked with Saudi Government Agencies on Digital Transformation and Cybersecurity projects, which gives us a competitive advantage.

 

 

Risk Management & Security Assessment

Risk Management & Security Assessment

Safety and security are at the core of any business’s longevity in our modern world. Companies do not have the luxury to skip this vital and crucial part, as their data, information, employees, teams, operations, processes and everything that the company is comprised of cannot be compromised. Having this information get in the wrong hands have adverse effects that can be easily avoided by having a robust security system in place.

iValue helps clients get on the right track, by identifying risks and issues that they could be facing, whether it is now, or at some point in the future.

The first step is providing an overall look at how security processes are being handled, the potential dangers and risks that can harm the client’s business, and then extract various solutions provided by iValue’s knowledgeable team of experts that can be adopted in business models.

iValue’s risk management and security assessment services include:

  • Assessment of existing business assets along with the threats, risks and vulnerabilities they possess
  • Analyzing and strategizing the overall situation
  • Evaluating the strength of current defence systems for data breaching
  • Exploring safer and securer ways, programs, practices, policies, processes and technologies to enhance security and risk management

 

iValue Security Auditing and Compliance frameworks

The National Cybersecurity Authority issued a number of controls, frameworks and guidelines related to cybersecurity at the national level with the aim of enhancing cybersecurity in the Kingdom of Saudi Arabia to protect the vital interests of the kingdom, its national security, sensitive infrastructure, priority sectors, services and government activities.

 

iValue’ methodology for measuring the level of compliance to internal policies:

Reports on departmental compliance with internal policies will be prepared based on the following framework:

 

NCA basic cybersecurity controls (ECC-1:2018)

Reports on compliance with basic cybersecurity controls will be prepared based on the following elements:

 

 

NCA cloud computing cybersecurity controls (CCC-1:2020)

Reports on compliance with cybersecurity controls for cloud computing will be prepared based on the following elements:

 

NCA data cybersecurity controls (DCC-1:2022)

Reports on compliance with data cybersecurity controls will be prepared based on the following elements:

 

 Entities’ social media account controls (OSMACC-1:2021)

Reports on compliance with the entities’ social media account controls will be prepared based on the following elements:

 

NCA Sensitive Systems (CSCC-1:2019)

Reports will be prepared on the center’s compliance with controls for sensitive systems based on the following elements:

 

 

NCA Operational Systems Controls (OTCC-1:2022)

Reports on compliance with operational systems controls will be prepared based on the following elements:

 

 

iValue Vulnerability management 

Vulnerability management is designed to discover and exploit vulnerabilities and measure the security level of services and infrastructure. Testing begins without any knowledge of your security environment and collects publicly available information to uncover vulnerabilities that could be exploited by a malicious attacker.

 

 

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