Customer Experience Services

Outsourcing

Undoubtedly, outsourcing has recently become one of the most popular approaches that companies adopt to mainly help them in reducing expenses significantly, while still maintaining the same quality and deliverables in a timely and efficient manner.

When it comes to outsourcing, it is not a one size fits all kind of approach. Every company is different in terms of its needs, requirements, goals and objectives. Therefore, iValue assists in providing solutions that are customized exclusively to each client, as it is not only about cutting costs, but also about enhancing the overall productivity, while still maintaining the corporate culture and ethos.

• Outline and develop an outsourcing strategy that perfectly fits the client
• Collaborating with international firms to select the ideal outsourcing provider
• Offering advise on how to manage and operate work with an outsourced resource
• Monitoring and strategizing the migration of business to outsourced services

It is important to highlight that when outsourcing, optimization is key. The workflow and work processes should be as seamless as possible, with the least amount of stress and time wasted. It might sound complicated at first, but with the support of iValue, this task will be easy. Outsourcing solutions and models allow clients to focus on their core business and providing their end user and clients with the best customer experience they can expect and are fully satisfied with.

Financial Services

It is a known fact that without having unified goals and strategies that the whole company agrees on, and that is cascaded down to all levels and departments, the company and its future are doomed sooner rather than later. Add to that, having financial goals and adhering religiously to those goals, will prevent the company from sinking, especially in this highly competitive environment, regardless of the industry and the field it is operating in.

iValue knows exactly how to keep clients on track and turn any financial struggle into a guaranteed gain for all parties involved. Years of experience, knowledge, hands on practice, elite skills and competencies will help each client grow and transform into a powerful organization that is a leader in its domain.

iValue’s list of financial services includes the following: Banking, payments, insurance, wealth and asset management and capital markets. iValue’s team of experts will work alongside the client’s in managing risks, gaining profit, innovation, increasing customer loyalty, transforming data and analytics into money-making tools.

Customer Experience Services

Companies that believe in building long-term connections with their customers are rewarded with long-term client loyalty.

One negative customer experience can wreak havoc on a company, which can be reflected on customer retention, loyalty and the company’s overall reputation. The secret to customer loyalty, goodwill, high net worth and financial stability is putting clients and customers first. iValue can help achieve that. Understanding customer persona, wants, desires, needs, preferences and fulfilling them is one approach. Another approach is analysing consumer behaviour that helps companies provide a better customer experience. Training employees that deal directly with customers is yet another vital component, as properly engaging with customers is at the forefront of all kinds of customer experience and can make or break the bond that the company intends to establish and maintain with said customer.

With the digital transformation hovering above us, customer experience (CX) plays an important role. iValue believes in a customer centric approach by offering the following:

• Examination of the entire business eco-system
• A comprehensive plan and strategy to improve current customer experience
• A map that helps clients depreciate and detect the customer pain points
• Assistance in enhancing the consumer experience

Organization and Development

Organizational development is a scientific process. Thus, it requires a lot of details and an in-depth analysis that can only be carried out by experts in the field.

With the everchanging work environment and the insanely competitive corporate world, organizational design has gained a lot of momentum in this modern age. It is a crucial element that all companies must pay attention to, especially that today’s world has now been known for VUCA. This stands for Volatility, Uncertainty, Complexity and Ambiguity. However, iValue will demolish all the obstacles surrounding VUCA to make sure that all business models and processes are perfectly aligned. Consequently, the client will be focused on achieving their mission, as well as goals and objectives, while also exploring more viable opportunities for growth and development.

With Organizational Development, iValue’s team of experts will help you look at the big picture, while at the same time dissecting each and every component, to get to the root cause of any challenge, obstacle or problem. It is about improving work processes, increasing profitability and enjoying success, without going down the painful route of downsizing.

System Design & Implementations

Software engineering processes that design, form, build and develop agile software systems is one of the most important aspects that iValue is heavily invested in to ensure that their clients are performing well and reaching their full potential.

iValue has a seasoned team of consultants who is well-versed with executing a robust system design that clients can rely on. The needs and requirements of each client are taken into consideration before execution.

iValue undertakes the following tasks when handling system design and implementation:

• Providing a comprehensive outline of your existing software
• Helping the client identify shortcomings in terms of upgrades
• Raising awareness of the current market scenario
• Providing an in-depth consultation of how to set up the latest technologies to enhance the business

PMO Setup & Operations Support

PMO is a vital aspect in any successful organization. It plays a significant role in terms of project status and direction across all levels of the organization.

When establishing a PMO, the main objectives revolve around high quality, accomplishing projects on time and within the allocated budget. Organizations that believe in the power of the PMO and rely on it achieve their goals and their projects are always deemed successful.

iValue helps clients set up their own PMO and provide the necessary operations support by doing the following:

• Understanding the environment and the corporate culture
• Align the PMO with the vision, mission, goals and objectives
• Integrating data to form educated decisions that support the overall corporate strategy
• Sharing resources, methodologies, techniques, and tools across the entire organization efficiently and effectively
• Coaching, mentoring, and training the involved employees

Performance Management

Performance management can be applied to the entire organization, a certain department, or even a small group of employees.

The premise of performance management is producing the highest quality of work by employees who are motivated to utilize their competencies and skillset, to ultimately achieve the goals and objectives of the organization. The management monitor the employees and their performance, but at the same time, they all collaborate to achieve the desired goals and enjoy success.

With iValue’s team of experts, our clients can develop a roadmap that help them work hand in hand with their employees across all levels, turn blueprints into action, which become tangible results that can be monitored, analysed and assessed objectively.

Strategy Management

The main objective of strategy management is making the organization more competitive in the market. It focuses on a set of procedures, processes and tactics to help the organization achieve its goals. It also pinpoints the threats that can undermine the organization’s performance and helps in alleviating them.

Strategy management is an ongoing process that must be frequently assessed and tweaked if need be. It is a continuous framework for wise decision making that provides a clear outlook onto the future.

With iValue’s team of experts, the right type of strategy management will be determined, and a plan will be devised accordingly, be it competitive strategy, corporate, functional or operating strategy. The right type that provides the perfect fit will be chosen, and the iValue team will be working closely with the client every step of the way to ensure that goals and objectives are ultimately met.